Making a Broadcast Complaint

 

Te Korimako O Taranaki is committed to broadcasting content that is accurate, fair, and respectful, and that upholds the values of our community. If you believe a programme or broadcast on Te Korimako O Taranaki has not met these standards, you have the right to make a formal complaint.

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What You Can Complain About

 

You may make a complaint if you believe a broadcast breached one or more of the New Zealand broadcasting standards, including (but not limited to):

• Accuracy

• Fairness

• Balance

• Good taste and decency

• Discrimination and denigration

• Privacy

 

Complaints must relate specifically to broadcast content (radio or online audio content published by Te Korimako O Taranaki ).

 

Step 1: Complain to Te Korimako o Taranaki First

 

Under the Broadcasting Act 1989, you must first make your complaint directly to Te Korimako O Taranaki.

 

Timeframe

• Complaints must be made within 20 working days of the broadcast.

 

What to Include

 

Please include the following information:

• Your full name and contact details

• The name of the programme

• The date and time of the broadcast

• The specific part of the broadcast you are complaining about

• Which broadcasting standard(s) you believe were breached

• A brief explanation of your concern

 

How to Submit Your Complaint

Email:
📧 office@tekorimako.co.nz

 

Post:
Te Korimako O Taranaki
📍 151 Coronation Avenue
Welbourn, New Plymouth 4310

 

We will acknowledge your complaint and aim to respond within 20 working days, as required by law.

 

Step 2: If You Are Not Satisfied

 

If:

• You do not receive a response within 20 working days, or

• You are dissatisfied with our response,

You may refer your complaint to the Broadcasting Standards Authority (BSA).

 

Timeframe

• You must refer the complaint to the BSA within 20 working days of receiving our final decision.

Contacting the Broadcasting Standards Authority

 

Website:
🌐 https://www.bsa.govt.nz

 

Online Complaint Form:
https://www.bsa.govt.nz/complaints/make-a-complaint/

 

Post:
Broadcasting Standards Authority
PO Box 9213
Wellington 6141
Aotearoa New Zealand

 

Our Commitment

 

Te Korimako O Taranaki values open dialogue, accountability, and manaakitanga. We take all complaints seriously and see them as an opportunity to uphold broadcasting standards and strengthen our service to iwi and the wider community.

If you require help submitting a complaint or would like clarification on the process, please contact us using the details above.